SofIA
AI Trainer
SofIA is your AI-powered training and coaching platform—designed to train both humans and AI with the accuracy, realism, and speed today’s customer operations demand. It transforms real calls into safe practice environments, provides live coaching in the moment, and uses real performance data to guide improvement.
With SofIA, training becomes continuous, personalised, and far more effective—closing the loop between what happens on the phones and how your team improves in the future.
Train Smarter with Real Conversations
SofIA converts real customer conversations into realistic practice scenarios, allowing new agents to safely rehearse complex calls before going live. From complaints to sensitive conversations, agents can build confidence and skill quickly and consistently.
Live Coaching & Guidance
During practice or live calls, SofIA provides real-time hints, nudges, and guidance fully aligned with your QA and compliance rules. It ensures agents stay on track, follow the right structure, and avoid risky behaviours—reducing errors long before they reach customers.
Data-Driven Coaching
Powered by insights from voxScore, SofIA focuses coaching on real performance gaps—not guesswork. By analysing tone, compliance, keywords, and call flow, it highlights exactly what each agent needs to work on, enabling targeted improvement that drives measurable results.
Define How SIGMa Behaves
SofIA also shapes the behaviour of your AI call agent, SIGMa. From tone and escalation rules to guardrails and “do-not-cross” boundaries, SofIA lets you define how SIGMa speaks, reacts, and resolves issues—ensuring consistency and control across every interaction.
Smarter Training. Stronger Agents. Better Calls.
Features
Realistic Training Simulations
Turns real customer calls into safe, dynamic practice scenarios for skill-building before agents go live.
Performance Insights
Uses voxSCORE data to identify true skill gaps and tailor coaching accordingly.
Behaviour Training for SIGMa
Defines SIGMa’s tone, escalation pathways, guardrails, and response style.
Call Flow Practice
Allows agents to rehearse complex or high-stakes call types with confidence.
Let’s Start the Conversation
Ready to see what AI can do for your business? Contact our team—we’re here to answer your questions, explore ideas, and help you take the first step on your AI journey.
