Experience the Future of
AI Customer Interaction
Book a live demo of voxSCORE & SIGMa
voxScore automatically listens, understands, and analyses every call in real time—providing your team with instant feedback, insights, and performance metrics.
Clear and accurate call transcriptions
voxSCORE automatically transcribes your call recordings with high accuracy, so you can instantly access every conversation in written form. A smart summary, sentiment tags, and a structured conversation view make it easy to grasp the call at a glance — and take quick action, whether it’s calling the customer back, escalating an issue, logging CRM notes, or flagging the conversation for training or follow-up.
Turn conversations into measurable performance
voxSCORE evaluates every customer conversation in real time using advanced AI listening and behavioural models. Instead of manual QA sampling, your entire call volume is automatically analysed across key performance categories, giving you consistent, accurate, and unbiased quality insights.
Transform every call into real-time intelligence
With voxSCORE, all transcripts, sentiment, and scoring data are automatically consolidated into a powerful analytics dashboard — giving you full visibility into performance and customer experience in real time.
Live Call Monitoring
As the call takes place, voxScore actively listens in real-time. It uses advanced AI models to understand conversation flow, detect key phrases, and recognise agent-customer interactions. This ensures nothing is missed and sets the stage for accurate analysis.
Post-Call Processing
Right after the call ends, voxScore accurately transcribes the conversation. It captures important details like names, dates, prices, and actions while also analysing agent behaviour, structure, and compliance.
Actionable Insights
The platform scores the agent’s performance in seconds, identifies customer sentiment, and displays key data in a clear, structured table. The full transcript is saved for review, training, or compliance.
Smarter Calls. Stronger Teams. Happier Customers.
Features
Call Scoring
Automatically assesses agents on tone, keywords, and adherence to best practices, providing instant performance feedback.
Call Transcription
Delivers precise, searchable transcripts for compliance, training, and record keeping.
Data Capture & Visualisation
Extracts critical call details (e.g., prices, actions) and displays them in structured, actionable tables.
Sentiment Analysis
Understand how your customers feel in every conversation to take efficient and effective action immediately.
Let’s Start the Conversation
Ready to see what AI can do for your business? Contact our team—we’re here to answer your questions, explore ideas, and help you take the first step on your AI journey.
