SofIA
AI Call Agent
SofIA is a fully trainable AI agent that listens and understands in real-time, analysing sentiment, intent, tone, and compliance with impressive accuracy. It autonomously handles inbound and can initiate outbound calls, acting instantly on outcomes by transferring, logging, or escalating as needed.
With SofIA, every customer conversation becomes a source of insight and improvement. Automating analysis and surfacing what matters most can drive better performance, faster decisions, and a more consistent customer experience.
Real-Time Call Handling
As the call takes place, SofIA actively listens in real-time. It uses advanced AI models to understand conversation flow, detect key phrases, and recognize agent-customer interactions, resolving issues, and capturing insights. This ensures nothing is missed and sets the stage for accurate analysis.
Available 24/7
SofIA is powered by state-of-the-art high-availability servers. It can work at high loads continuously 24/7 – 365 days a year, ensuring you never miss a call.
Fully Trainable
SofIA is fully customisable to align with your unique needs and workflows. It supports any language or mix of languages, ensuring seamless communication with your customers worldwide. Choose pre-programmed answers for consistency, or let Sofia’s advanced AI drive dynamic, context-aware interactions
Inbound and Outbound
SofIA can expertly handle inbound calls, providing instant responses, and proactively initiate outbound calls, reaching out to customers for follow-ups, appointment reminders, surveys, or sales opportunities.
Goodbye Hold Music, Hello Instant Support
Features
AI-Driven Responses
Automatically assesses agents on tone, keywords, and adherence to best practices, providing instant performance feedback.
Call Transcription
Delivers precise, searchable transcripts for compliance, training, and record keeping.
Data Capture & Visualisation
Extracts critical call details (e.g., prices, actions) and displays them in structured, actionable tables.
Sentiment Analysis
Understand how your customers feel in every conversation to take efficient and effective action immediately.
Let’s Start the Conversation
Ready to see what AI can do for your business? Contact our team—we’re here to answer your questions, explore ideas, and help you take the first step on your AI journey.
