voxScore
Call Intelligence
voxScore automatically listens, understands, and analyses every call in real time—providing your team with instant feedback, insights, and performance metrics.
voxScore automatically listens, understands, and analyses every call in real time—providing your team with instant feedback, insights, and performance metrics.
Live Call Monitoring
As the call takes place, voxScore actively listens in real-time. It uses advanced AI models to understand conversation flow, detect key phrases, and recognise agent-customer interactions. This ensures nothing is missed and sets the stage for accurate analysis.
Post-Call Processing
Right after the call ends, voxScore accurately transcribes the conversation. It captures important details like names, dates, prices, and actions while also analysing agent behaviour, structure, and compliance.
Actionable Insights
The platform scores the agent’s performance in seconds, identifies customer sentiment, and displays key data in a clear, structured table. The full transcript is saved for review, training, or compliance.
Smarter Calls. Stronger Teams. Happier Customers.
Features
Call Scoring
Automatically assesses agents on tone, keywords, and adherence to best practices, providing instant performance feedback.
Call Transcription
Delivers precise, searchable transcripts for compliance, training, and record keeping.
Data Capture & Visualisation
Extracts critical call details (e.g., prices, actions) and displays them in structured, actionable tables.
Sentiment Analysis
Understand how your customers feel in every conversation to take efficient and effective action immediately.
Let’s Start the Conversation
Ready to see what AI can do for your business? Contact our team—we’re here to answer your questions, explore ideas, and help you take the first step on your AI journey.
